Frequently Asked Questions (FAQ)
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Questions about the product and ingredients
Q: What nutritional supplements do you offer?
A: We offer a wide range of supplements, including essential vitamins, minerals, proteins, immune support products, and general health supplements.
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Q: Are your products licensed and safe to use?
A: Yes, all our supplements are manufactured according to local and international standards such as Good Manufacturing Practices (GMP), and are approved and registered with the Ministry of Health in the Kingdom of Bahrain. We are committed to the highest standards of quality and safety.
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Q: Do the supplements contain any allergens (such as gluten or soy)?
A: All allergens are clearly listed in the "Ingredients" section and the "Nutrition Facts" table for each product. If you have a specific allergy, please read the label carefully or contact us for assistance.
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Q: How do I know the right dosage for me?
A: The recommended dosage is on the label of each product. However, we always recommend consulting your doctor or a registered dietitian before starting any dietary supplement to determine the most appropriate dosage for your health condition and needs.
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Question: Can I take this supplement with other medications?
Answer: We do not offer medical advice. If you are taking prescription medications, you should consult your doctor or pharmacist first before incorporating any new dietary supplement into your regimen to avoid potential drug interactions.
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Questions about Ordering and Purchasing
Question: How can I place an order?
Answer: You can browse the products and add them to your shopping cart, then proceed to the checkout page and complete the required information (address, shipping method, payment method).
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Question: What payment methods are available?
Answer: We accept payment via available payment methods such as credit cards (Visa and Mastercard), Benefit, cash on delivery, Apple Pay, and others.
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Question: Can I modify or cancel my order after it has been confirmed?
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Answer: You can modify or cancel your order within one hour of completing the purchase, provided the order has not yet entered the shipping stage. Please contact our customer service team immediately.
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Questions about Shipping and Delivery
Question: What is the expected delivery time?
Answer: Delivery time depends on your geographical location. Shipping within the Kingdom of Bahrain usually takes between 1 and 7 hours, and express shipping takes between 1 and 2 hours.
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Question: Can I track my order?
Answer: Yes, once your order has shipped, you will receive an email/SMS containing the tracking number and a link to the shipping company to track your shipment's status in real time.
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Question: What are the shipping costs?
Answer: Shipping costs are displayed on the checkout page and depend on the weight and size of the order and the shipping destination. We also offer free shipping where applicable, for example, free shipping for orders over 30 Bahraini Dinars.
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Questions about Returns and Exchanges
Question: What is your return and exchange policy?
Answer: We have a 14-day return and exchange policy from the date of receipt. Products must be unused, in their original packaging, and completely sealed to maintain the safety and quality of the supplements.
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Question: How can I return a product?
Answer: Please contact customer service at 33510037. They will guide you on how to send the product to our warehouse.
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Question: How long does the refund process take?
Answer: Refunds are processed within 1 to 7 business days of the returned product being received and inspected. The time it takes for the refund to appear in your account varies depending on your bank's policies.
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Question: What should I do if I received a damaged or incorrect product?
Answer: We're sorry! Please contact us immediately, attaching photos of the damaged or incorrect product and your order number. We will arrange to send a replacement product at our expense or issue a full refund.